Email connect@jypesausa.com with your order number, company name and a description of the issue. Include the affected product, quantity and photos when relevant.
Our team will review your request and confirm the appropriate next steps.
Jypesa North America
An issue with your order?Let’s review it together.
If something has arrived damaged, is missing or does not match your order, contact our team with the details so we can review what happened.
Get help with an orderOn this page
Jypesa North America
Tell us what happened
Email order support
Jypesa North America
If your shipment arrives damaged
Photograph the packaging and affected products, and keep the packaging while the issue is being reviewed. If damage is visible at delivery, note it on the delivery receipt when possible.
Contact us promptly with the order number and delivery details so our team can help investigate.
Jypesa North America
Before sending anything back
Contact our team before returning products so we can review your request and provide instructions. Include whether the cases are unopened and in their original packaging.
Return eligibility and any resolution are confirmed after review; contacting us does not automatically authorize a return or refund.
Jypesa North America
Custom and private-label orders
For products made to your specifications, include your project or order reference when contacting us. Our team will review your request against the conditions agreed for your program.
Hospitality, thoughtfully supplied
Keep your order details close at hand.
Your order number, affected quantities and photos help our team understand the issue and review your request.
Email order support